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Progress
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Diagnosed
Quoted
Approved
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Completed
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Device & Job Details
Quoted
Job Number
D-1010
Device
Apple iPhone 11
Smartphone · Black · 64GB
Received
15 Jun 2026
11:57:00
IMEI
353998104477201
Serial
C39ZX10QP7
Passcode / PIN
5521
Technician
Demo Owner
Fault Description
Screen cracked and rear glass shattered after a fall down stairs.
Occurs: After Drop
Root cause: Physical Damage
Faults & Diagnostics
Reported Fault
Screen cracked and rear glass shattered after a fall down stairs.
Occurs: After Drop
Diagnostic Notes
—
Root Cause
Physical Damage
Device Condition at Intake
| Component | Condition |
|---|---|
| Screen / Display | — |
| Case / Chassis | — |
| Ports / I/O | — |
| Power Button / LEDs | — |
| Back Cover / Body | — |
| Charging Port / USB | — |
| Headphone Jack | — |
| Buttons / Controls | — |
| Front Camera | — |
| Rear Camera(s) | — |
| Speaker / Microphone | — |
Parts Required
| Description | Part # | Qty | Unit | Total | |
|---|---|---|---|---|---|
| iPhone 11 Screen | SCR-IP11 | 1 | $159.00 | $159.00 | |
| Rear glass (laser removal) 3rd Party | BACK-IP11 | 1 | $89.00 | $89.00 | |
| Parts Subtotal | $248.00 | ||||
Labour & Service
| Service | Hours | Rate | Total | |
|---|---|---|---|---|
| Screen + rear glass replacement | 1.50 | $95.00/hr | $142.50 |
Cost Summary
| Parts Subtotal (inc. GST) | $248.00 |
| Labour Subtotal (inc. GST) | $142.50 |
| Discount | |
| TOTAL DUE | $390.50 |
Photos (0)
No photos uploaded
Quality Check Checklist
Job Notes & History
DE
Demo Owner
20 Jun 2026 14:05
Visible to customer
Status changed to: Quoted
DE
Demo Owner
15 Jun 2026 12:57
Visible to customer
Quote emailed; customer thinking about the rear glass.
Customer
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James Patterson
📱 0407 218 663
✉ james.patterson@example.com
33 High St, Toowong, QLD, 4066
Preferred contact: Email
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Update Status
Accessories Received
✓
Charger
Timeline
Received
15 Jun 2026
Quoted
20 Jun 2026
Est. Completion
18 Jun 2026